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How to Access Securitas ePay

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How to Access Securitas Security Services USA ePay

Securitas is one of the leading online systems security provider. They also have developed a digital payroll system Securitas ePay which is secured by them. The below instructions are to guide you on how to access the Securitas website and obtain your ePay PIN.

 
It’s important to keep track of your pay stubs and other financial information, and browsing a safe website ensures that your documents won't fall into wrong hands like hackers.


Now you can access and manage your pay information online or via the phone.

Online Securitas ePay
1) Go to http://www.SecuritasEpay.com/
2) Login to your account:

a. Enter your social security number
b. Enter your default PIN which is your date of birth (MMDDYY)
c. Change your PIN when prompted- must be 8 to 16 digits in length and contain only numbers

3) Select an option:
a. Pay-stub Review
b. Income verification
c. Personal Information

Phone
1) Call: 866-604-3729
2) Login to your account:

a. enter your social
b. enter your default pin default is your date of birth (MMDDYY)
c. Change your PIN when prompted- must be 8 to 6 digits in length and contain only numbers.

4) Select an option:
a. To review your pay stub or receive a fax copy Press 1
b. To check the status of a fax request Press 4
c. To Change your PIN Press 5
d. to repeat the menu Press #
e. To end the call Press *
f. To speak to a client representative Press 0

FAQ: Frequently Asked Questions on Securitas ePay

Q1. How do I access my paystub information on ePay?

To access your paystub online, go to www.SecuritasEpay.com, or to access by telephone, call 866-604-EPAY (3729). When prompted, enter your social security number (no dashes) and your PIN. The first time you access ePay, your PIN will be your six digit date of birth (MMDDYY). Once you have successfully logged in, you will be prompted to change your PIN. For security purposes, the PIN you choose must be 8 to 16 digits in length and contain only numbers.

Q2. Will I ever need to change my ePay password?

In order to maintain security and confidentiality of your personal information, you will be prompted to change your password every 90 days. You may also update your password anytime both online and by phone.

Q3. When will my paystub information be available?

You will be able to view your paystub detail online and hear by phone the day before your regular pay date.

Q4. Is the payroll information provided online the same as the information provided on the telephone?
Online, you can view a summary of your paystub information or your entire detailed paystub. By telephone, you can hear a summary of your paystub information which includes net pay and check date. Detailed hours and earnings information is also available.

Q5. Can past paystubs be accessed in addition to the current pay period on ePay??

Yes, you will be able to access online and by phone up to three years of paystubs (starting with paystubs from November 2009). If you receive a payment in addition to your regular compensation for corrected, vacation, or bonus pay, this payment may be issued as a paper check, but it will still be accessible online and by phone.

Q6. How do I get back to the first screen with Personal Information, Paystub Review, and Income Verification once I am in Pay Summary?

Under My Account, just click the Main Menu link and you will return to the first screen. Do not use your browser’s BACK button when in ePay.

Q7. When I log into ePay online and click the Personal Information button, my address comes up. This is the wrong address and I can’t seem to change it. What should I do?

Your address is updated by the Securitas USA payroll system. In order to correct your address shown in ePay, contact your local branch office or HR Department to request an update to your address on file. Once your address is updated in the Securitas USA payroll system, the corrected address will update in ePay.

Q8. When I log into ePay online and click the Personal Information button, my email address is blank. Why and what is this used for?

ePay is sent information from the Securitas USA payroll system, which does not contain email addresses. You can type in your complete email address to receive notifications when a password is reset and for use with future ePay enhancements. Your email address will not be shared or sold, nor will you receive advertisements or junk mail as a result of completing this section. Only messages specific to your own ePay account will be sent to you.

Q9. I don’t have access to a computer but I want a printed copy of my paystub. Can I get a printed copy if I use the telephone?

Yes, you will be able to request a faxed copy of your paystub by calling 866-604-EPAY (3729) and entering your fax number. The system will attempt to fax a copy of your paystub to the fax number you provided. Make sure this is a fax machine you can get to quickly or one that is in a secure place to ensure the confidentiality of your information. The system will try to fax the paystub for a very limited time (15 minutes).

If the fax line is busy or the fax number is incorrect and it is unsuccessful in sending your paystub, ePay will stop attempting to send to ensure the security of your information is maintained. You will need to request the fax again with the correct phone number or at a time the fax number you use is not busy.

Q10. I see my paystub detail online but I need to have a printed copy. How do I print my paystub?
Directly above the upper left corner of the gray box you will see a small printer icon. Click the icon and your paystub will print or you can click the printer icon on your browser. You may also obtain a PDF version of your paystub by clicking the Adobe PDF icon.

Q11. Is assistance available for ePay users if needed?

Customer Service Representatives (CSRs) are available to help you from 7:00 AM through 8:00 PM CST Monday through Friday by calling 866-604-EPAY (3729). Customer Service can answer questions related to both the phone and online services. Assistance is provided for navigation, resetting of passwords if you have been locked out, and general use of the system. Additionally, ePay online includes Help links that can guide you step-by-step through a transaction.
If you have questions related to the hours or amounts paid, please continue to contact your Securitas USA branch office or HR Department.

For more details, contact your Branch Office of HR Department

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